WhatsApp group SLA monitoring
Set Up WhatsApp Group SLA Alerts Before Customers Escalate | Bow Chat Demo
A practical setup walkthrough for teams that need WhatsApp group SLA monitoring before customers chase again: choose the inbox, select the first groups, map participant roles, set the timer, route alerts, and run a safe test.
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Set up group SLA monitoringWatch the Bow Chat setup demo for turning selected customer WhatsApp groups into monitored support lanes with staff/customer participant rules, first-response timers, optional resolution tracking, and response-overdue alerts.
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